Terms and Conditions
Registration Information
Classes are from 9:00am - 4:00pm
Registrations are accepted in the order they are received.
Payment Method
We accept the following credit cards: Visa and MasterCard
Cancellation Policy
Eliquo Training and Development Inc. will make every attempt to be flexible in regards to class cancellations and rescheduling. In an attempt to make sure that everyone enjoys a consistent training experience, Eliquo offers the following cancellation policy:
Any student cancellation that occurs a minimum of six (6) business days prior to a scheduled class is eligible for a full class credit or a 100% refund on the cost of the class.
Due to scheduling logistics, if you cancel or re-schedule a registration within five (5) business days of the course date, payment is due in full at that time and will be held as a credit towards a re-scheduled date or a future course booking. Course credits are valid for 12 months from the date of the original class booking.
All cancellations and rescheduling must be in writing and sent either by email to registrations@eliquo.ca or by fax to 1-866-276-9121. Verbal communication of a cancellation will not meet our refund requirements.
In the event that a class is cancelled due to insufficient enrollment, your full registration fee will be refunded or you can reserve a seat in the next available class. You will be notified of a class cancellation at least five (5) business days in advance of the scheduled class.
Eliquo Training and Development Inc. reserves the right to postpone or cancel a class at any time, in which case the refund and rescheduling policy would apply. Eliquo Training and Development Inc. is not liable for any travel expenses incurred by the student, even in the event of a cancellation.
Classes are offered on a first come first serve basis.
Course pricing is subject to HST.
Course pricing is subject to change conditional on modifications of the details of the service offering.
Course pricing is guaranteed for 30 days.
If you have any questions regarding our cancellation policies, please feel free to email us at registrations@eliquo.ca or give us a call at (888) 484-2933.
Adobe Connect (Web-Based Learning)
Eliquo is not responsible for ensuring that your computer and hardware are sufficiently configured for Adobe Connect. Eliquo is also not responsible and will not able to provide technical support during class or at break times. It is the responsibility of each class participants to carefully review our Connect Set-up Manual and test their system at least 1 day in advance of their class to ensure it meets the technical requirements.
Course Refresher Policy
We believe in delivering real value with our training. Our class refresher policy is designed to make sure you get the most from your training experience by giving you up to one (1) full year to retake the same training again at no additional cost.
Refresher classes and must be taken within one full calendar year of the date of your original class. Refresher courses cannot be held at a client site or in a privately scheduled session.
No substitutions are allowed, only the student that took the original class may sign up for a refresher course.
In the event that you are requesting a refresher course following having attended a public training class, your refresher will only apply to the exact same class title.
In the event that you are requesting a refresher course following a private training engagement, a public course that most closely matches your private training curriculum will be selected as your refresher course option.
Students must register for a refresher course through our Student Support Centre at least 2 weeks prior to the class date. If a class does not meet its minimum enrolment requirements, the class may be postponed and a new refresher class date will be provided.
